Tent & Trail Price Match Guarantee
At Tent & Trail, we’re committed to providing premium rooftop tents, vehicle awnings, and camping gear at the most competitive prices. To back that commitment, we proudly offer a Price Match Guarantee across our range of products. If you find the same product at a lower price elsewhere, we’ll match it. Here’s everything you need to know about how it works and the terms of our price match policy.
What is the Tent & Trail Price Match Guarantee?
Our Price Match Guarantee ensures that you get the best value for your money when purchasing from Tent & Trail. If you find a lower price for an identical product from an eligible competitor, we’ll match the price. This applies to products listed on competitor websites and in physical stores within the UK.
How to Request a Price Match
Requesting a price match is simple! Follow these steps:
Identify the Lower Price
Find the same product offered at a lower price by another retailer. Ensure the product matches exactly, including:- Brand and model
- Size and specifications
- Condition (must be new and unused)
Contact Our Team
Get in touch with us to request a price match by providing the following details:- The competitor’s name and website or store location
- A link to the product listing or proof of the advertised price
- Confirmation of the product’s identical details
Verification and Confirmation
Once we verify the details and confirm that the competitor meets our eligibility criteria, we’ll match the price for you.
Terms & Conditions
Our Price Match Guarantee is subject to the following terms and conditions:
Eligible Competitors
Product Criteria
- The product must be identical in brand, model, size, colour, and condition.
- The product must be new, in stock, and sold directly by the competitor (not through third-party sellers).
- Excludes refurbished, used, or clearance items.
Price Comparison
- The price being matched must include any additional fees, such as VAT, delivery charges, and other applicable costs.
- Our price match applies only to the product cost, not to bundle offers, promotions, or free gifts provided by competitors.
Exclusions
The Price Match Guarantee does not apply to:- Items listed during flash sales, limited-time promotions, or special events (e.g., Black Friday, Cyber Monday).
- Discount codes, coupons, or promotional offers that are not publicly available.
- Wholesale, bulk purchases, or trade accounts.
- Products sold by international retailers or websites outside the UK.
After Purchase
- Price match requests must be submitted before you place an order or within 14 days of your purchase.
- If approved, we will refund the difference between the price you paid and the verified lower price.
Why Choose Tent & Trail?
At Tent & Trail, we take pride in offering premium-quality products, backed by exceptional customer service and competitive pricing. Our Price Match Guarantee reflects our commitment to ensuring you receive the best value without compromising on quality or features.
FAQs
What if the competitor’s price changes after I’ve made a purchase?
If the competitor reduces their price within 14 days of your purchase, you can still submit a price match request. If approved, we’ll refund the difference.
Can I combine the price match with other offers or promotions?
Our Price Match Guarantee cannot be combined with other Tent & Trail discounts, promotions, or offers.
How long does it take to process a price match request?
Once we receive all the necessary details, we aim to verify and respond to your request within 2 business days.
Does the price match apply to international competitors?
No, our Price Match Guarantee is valid only for competitors based in the UK.
Contact us
If you have any questions about our Price Match Guarantee or want to submit a request, please don’t hesitate to contact us:
- Email: support@tentandtrail.com
- Phone: +44 (0)1264 604 972
At Tent & Trail, we believe adventure starts with trust—and that includes trusting us to offer you the best products at the best prices. Shop with confidence, knowing we’re here to match your expectations and beyond!
Adventure Starts Here.