Tag: Hybrid Roof Tent

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FAQs

You’ve got questions, we got the answers. If you can’t find the specific answer you’re looking for then contact us at support@tentandtrail.co.uk and we will be happy to talk through any questions you may have.

All waterproof materials will be given a waterproof rating that is determined with a hydrostatic head test- most often referenced in mm. The higher the rating the more waterproof it is. If a material is 2500mm waterproof this means the fabric can withstand 2500mm of water over a day before water will start to penetrate through. The minimum standard for a material to be waterproof is 1500mm.

All of our products, roof tents and awnings have a 2-year warranty, for any manufacturing defects that might occur. In the unlikelihood of any issues or defects please contact us at support@tentandtrail.com and we will be on hand to help.

Please see our T&Cs page for more details.

We’ve got you covered.

We know that accidents can happen but there’s no need to worry that your roof tent is ruined. A number of spares for all our products, ranging from travel covers to window rods and brackets/fixings are available on request. Simply get in contact with us at support@tentandtrail.co.uk and tell us what you require. 

Free delivery service is available to the vast majority of UK customers. However, certain UK postcodes do not qualify for our free delivery service and customers in these areas may be required to pay a supplementary delivery fee. The current free shipping exclusion zones include postcodes in the following areas: Channel Islands, Northern Ireland, Isle of Man, Isles of Scilly, Scottish Highlands & Islands.

Consequently, if your postcode falls within one of the free shipping exclusion zone(s), please email support@tentandtrail.co.uk confirming your full address details and we will be in touch with a quote for delivery. We can also arrange delivery to Europe – please contact us for a quotation.

Vehicle access restrictions to your property may mean additional cost or delivery failure. If you are concerned this may apply to you, then please be sure to email us before you complete your order at checkout.

See our delivery and returns page for information.

Once your order and payment have been received, delivery is within 2-4 working days* to the UK mainland, outside of the UK, delivery is within 5-10 working days*.

We will notify you via email, that your parcel has been dispatched the day that it leaves our warehouse.

If you have any questions about your order and delivery, please email support@tentandtrail.co.uk confirming your order number, name and address details.

*  Not a guaranteed time estimate. This is an estimate based on our average delivery times.

Tent and Trail roof tents and side awnings in the UK logo.

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